FAQ – Simple Joys

Yes, we can accommodate urgent delivery requests (within Singapore), but the delivery fees would have to be paid by buyers.

In these cases, we will not be able to engage Qxpress for delivery.
Urgent same day/ few hours deliveries usually will have to be outsourced to couriers like LalaMove or Grab Express.

Fees are distance-dependent and all related costs will be charged to buyer. Fees would need to be paid before we can book the shipment.

Urgent delivery requests can only be accepted on weekdays from 10am to 5pm. Not available on weekends or Singapore public holidays.

Qxpress normally re-delivers up to 3 times.

Also, if you aren't home most of the time, you may consider allowing the couriers to leave your item at a safe place like the riser unit or somewhere hidden like a covered/closed shoe rack.

We can add such delivery instructions when processing your parcel, but in the end it is still up to the courier delivering your parcel to adhere to what we had written.

Buyers who wish to leave delivery instructions directly with Qxpress may wish to contact Qxpress at 66619100 and quote the tracking number which would be provided in your order details.

Fret not. Parcels are all sent via Qxpress, which has a tracking number, and tracking status for each and every parcel. Please note to contact us ASAP once you realise your parcel has been marked "delivered" by Qxpress and yet you did not receive anything!

Do note to check areas outside your house like riser unit or shoe racks since the couriers often do "contactless deliveries" these days.

We will contact Qxpress to investigate so that you will receive your parcel or a refund from the courier.

*Important* If your parcel has signs of damage even BEFORE you opened it, please note to take photos of the exterior of the parcel. Would be good to start taking a video of the unboxing/ opening of your parcel so the extend of damage can be recorded.

This will assist us greatly to process any replacement or refund requests for items damaged upon receipt from the courier.

Please note to contact us within TEN calendar DAYS (10 calendar days) that your parcel has been marked delivered by the courier to inform about any damages/ defects.

While we strive to ensure customers would love the products we carry, but if you do need to return an order, we’re happy to assist.
*Kindly note some items may not be returned once unsealed*

Just contact us directly and we’ll take you through the process.

Please note not to unseal/ alter/ use/ throw away any products/ parts of products which you may wish to return.

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